Frequently Asked Questions

We cover all of West Yorkshire for residential services, but we will go further afield for commercial premises!

We offer 24/7 emergency response services and can typically be on site within a few hours of your call – though this does depend on if there’s been a large event that’s affected many properties.

Emergency restoration is the process of quickly restoring a property after an unexpected event such as a flood, fire, or storm damage. We assess the extent of the damage and coordinate the necessary repairs to get your property back in shape as soon as possible. This process can be incredibly complicated, often involving multiple contractors and requiring extensive planning to execute properly but you can trust our team to do the right job, the first time!

In most cases, yes. We work with all major insurance companies and can assist you with the claims process to ensure that your out-of-pocket expenses are minimised.

The length of the restoration process depends on what type of the damage we’re dealing with and how bad it is. However, our team works quickly & efficiently to ensure that your property is restored as soon as possible. We’ll always aim to keep you as well informed as possible when we visit a site and see the type of damage you have.

Property restoration usually involves a set plan: 

1. Assessing the extent of the damage with you and developing a plan to get it repaired. 
2. Securing all necessary permits and inspections required for repairs or renovation work. 
3. Removing any damaged materials and debris from the property. 
4. Completing all repairs or renovations as quickly as possible to ensure safety and quality of workmanship. 
5. Cleaning up the area to make sure it is safe for you, your loved ones or colleagues to come back inside.
6. Performing a final inspection of the work to ensure it was done properly and meets local codes and regulations. 
7. Releasing the property back to you or its owners once it is safe for occupancy and ready for use. 
8. Keeping records of all work performed, materials used, inspections completed, etc., to ensure it is properly documented. 

Though it’s important to bear in mind that every situation is different and requires slightly different services, perhaps in a slightly different order!

Yes, our team’s work always includes a thorough cleaning & sanitising of your property to ensure that it is safe to inhabit. The work we do always has you in mind as we know you want to get back into your home or business as quickly as possible!

As a family-run business, we are committed to providing a personalised service and attention to every customer. Our team is highly trained and experienced, and we use the latest technology and techniques to ensure that your property is restored to its pre-disaster condition. We have 24 hour call-outs for emergencies, our drying is guaranteed for 18 months and we have experience with properties of all types. We truly believe we’re the best in the business, but why not read some reviews from our happy customers?

Our on-site restoration experts and our office-based customer service team are always available to answer your questions and address any concerns you may have. We understand that dealing with a fire or flood can be a stressful time, and we will do everything we can to put your mind at ease.

Yes, we offer a variety of additional services, including cleaning. We can work with you to create a custom plan that meets your specific needs.